Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We really want you to love your handmade items. If you are not happy with your purchase, you are welcome to return your piece for a full refund within 30 days of your purchase date as long as the item is unworn and in perfect/new condition. We can easily tell if the item has been used, in this case, you will not be eligible for a refund.
All return shipping costs are the responsibility of the customer, and you will only be refunded for the cost of the returned item once we have received the package.
We are not responsible for returned items that are lost or damaged in transit.
While we try our best to ensure each piece is top quality, they are made by hand and we are not responsible if your items end up damage after being used, we are here for support and advice if you’d like to try and mend the damaged yourself.
Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods, as pads and bath scrubby.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
All handmade items are sent with a care instructions note. You must follow the instructions in order to keep your piece looking like new and lasting longer.
For crocheted and knitted items, we recommend hand washing and laying flat to dry. We use high quality yarn to prevent lint and fluff, but it will have some at some point, so we recommend using a fabric shaver to remove them (please use it gently and with care)
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at vestacreationswebsite@gmail.com
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged when you get them. We do not replace them if you wore them or wash them. If you need to exchange it for the same item, send us an email at vestacreationswebsite@gmail.com
Shipping
Shipping costs are calculated at checkout based of weight and location. You will always receive a shipping notification when your order is ready.
All items are shipped from Richmond, Virginia USA through USA Post office, and will be delivered by your c postal service to the address you provide during checkout. Make sure your address details are correct and up to date, as we cannot be responsible for incorrect information.
Once a package has been shipped, it is in the hands of the post office and cannot be rerouted. The only way to follow the progress of your package, is if you purchase a method that comes with a tracking number.
Depending on where you are located, deliveries may be subject to additional customs and delivery fees. These fees are out of our control, and are the responsibility of the customer.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at vestacreationswebsite@gmail.com for questions related to refunds and returns.